Overview
At ALR Photography, my goal is to offer an experience that is smooth, clear, and respectful of both your time and mine.
This page explains how payments, booking fees, cancellations, and refunds are handled, so there are no surprises along the way.
I encourage you to review the details below before confirming your booking.
Payments for Services
When you pay for a service with ALR Photography, an account is automatically created for you on the the invoicing system. You are able to access this account by clicking here and logging in with your email address. If you have not logged in before, then you can create your password here.
All invoices and receipts are issued electronically to the email address provided during booking. Printed invoices are available upon request.
Accepted Payment Methods
Cash Payments
ALR Photography does not accept cash payments. All payments must be made electronically.
Electronic Payments
Payments may be made by bank transfer, credit/debit card, PayPal, or Revolut.
Supported banks include all major banks in Romania, including Libra Internet Bank for Revolut transfers.
Online payments require internet payment functionality enabled on your card. If a payment fails, no amount will be charged.
Bank transfer information is displayed securely through the payment portal.
Note: ALR Photography does not charge processing fees for transactions completed through the online payment portal. However, any bank-imposed charges, such as currency conversion or wire transfer fees, remain the responsibility of the client.
Gift Cards, Vouchers, and Credit Notes
Gift cards, vouchers, and credit notes issued by ALR Photography are valid for 12 months from the date of issue.
They are non-transferable, non-refundable, and redeemable only by the person named on the voucher.
If the full value is not used in one transaction, the remaining balance remains available as credit for future services.
Service Fees
A service fee applies to each service provided by ALR Photography and is charged either during the booking process or through the issue of an invoice.
Fees vary depending on the type of service requested and are clearly displayed at the time of booking or noted on your invoice.
Below, you will find a summary of some of the standard fees charged for ALR Photography services.
Photo Session Pricing
The price of your photo session, will depend on the kind of photo session you have requested and the duration.
Details of pricing for sessions is displayed on the service’s page.
Pricing Structure
My pricing is based on an hourly rate. This includes the cost of the photo shoot and the download of 6 processed, full-resolution images for each hour booked. For example, a 2-hour photo shoot in the studio (70 lei per hour) would cost 140 lei and include the download of 12 images.
Final Selection and Processing
After the photo shoot, you will be able to view the images in an online gallery and make your final selection. Once you have chosen your images, I will process them and make them available for download.
Extra Images
If you would like to download more than 6 images per hour, additional images can be purchased for a fee as outlined below. You will have the opportunity to view all the images taken during the photo shoot in an online gallery, and select the images you would like to download.
For custom pricing or additional information, you can reach out to [email protected]
Extra Photos Pricing
For hourly photo sessions, 6 fully-processed images are included in the hourly rate. These images will be made available for download upon selection at no additional cost.
In the event that you wish to obtain additional photos, not included in the hourly rate, you are able to purchase these at a special rate as outlined below.
| 1-5 Extra Photos | 5 lei / image | (Tier 1) |
| 6-10 Extra Photos | 4 lei / image | (Tier 2) |
| 11+ Extra Photos | 3 lei / image | (Tier 3) |
Pricing is tiered, meaning that the first 5 images are charged at 5 lei per image, the next 6-10 images are charged at 4 lei per image and for 11 or over, the price is 3 lei per image.
All images released for download will be fully processed, full resolution and without any copyright or watermarks.
You can calculate the cost of extra photos using the calculator below:
Commercial Services
Commercial photo services can be charged in the local currently (Romanian leu) or in Euro.
Other currencies are supported, however, invoices will be issued only in the currencies mentioned above. Payment in currencies other than RON or EUR will be facilitated by a conversion service, which as PayPal or Revolut to avoid additional or unexpected fees.
Additional advance payments may be required for travel, accommodation, or third-party costs, and will be clearly outlined during service confirmation.
All booking fees are governed by the Cancellation Policy outlined below.
Cancellation Policy
Confirmed services can be canceled according to the notice periods and conditions outlined below:
| Service Type | Notice Period | Cancellation Fee |
|---|---|---|
Individual / Group Sessions (Portraits) | More than 72 hours | No fee |
| 48 to 72 hours | 50% of booking or 1 booked hour, whichever is greater | |
| 24 to 48 hours | 75% of booking or 2 booked hours, whichever is greater | |
| Less than 24 hours | 100% of booking (non-refundable) | |
Studio Hire | More than 72 hours | No fee |
| 48 to 72 hours | 50% of booking or 1 booked hour, whichever is greater | |
| 24 to 48 hours | 75% of booking or 2 booked hours, whichever is greater | |
| Less than 24 hours | 100% of booking (non-refundable) | |
TFCD / Free Sessions | More than 48 hours | No fee |
| Within 48 hours | Fixed penalty of 50 lei | |
Events & Performances (Birthdays, Live Shows, Celebrations) | Within 72 hours | 25% of booking or 1 hour, whichever is greater |
| Within 48 hours | 50% of booking or 2 hours, whichever is greater | |
| Less than 24 hours | 100% of booking (non-refundable) | |
Commercial Services (Corporate Clients) | More than 7 days | No fee |
| 3 to 7 days | 50% of booking total | |
| Less than 72 hours | 100% of booking (non-refundable) |
Other / Non-Standard Cancellations:
In some cases, a custom cancellation policy may apply to a specific service. This will be clearly explained to the client during the booking process and confirmed in writing. By confirming the service, the client agrees to the stated policy. If a dispute is raised, it must be submitted within 72 hours of the cancellation; otherwise, the agreed cancellation terms will be upheld and payment will be due immediately.
Early Completion:
If a session or service ends earlier than the scheduled time, the unused time is non-refundable. That time was reserved exclusively for your booking and blocked from other clients.
Refund Policy
ALR Photography is committed to delivering a high standard of service and final product. If you are unsatisfied with any aspect of your experience, please contact me directly so that I can investigate the issue and take appropriate steps to resolve it.
Requesting a Refund
To apply for a refund, please submit your request in writing to [email protected] within 48 hours of your original payment.
Your request must include a clear explanation and supporting documentation, such as a receipt or invoice.
Refund Exceptions
Refunds will not be issued under the following circumstances:
- Cancellation fees
- Payment processing or bank transfer fees
- Requests submitted outside of the 48-hour window
- Missing or incomplete proof of payment
- Returned products that are damaged or incomplete
- Digital media (images or videos) that have been downloaded or used online
- ‘Change of mind’ after service delivery
Refunds can be issued either directly to the payment method used or in the form of a credit note, which will be applied to your account for 12 months. The credit note can be redeemed against any services by using a voucher code that will be provided.